General contracting conditions

1. PARTIES AND ACCEPTANCE OF THE GENERAL CONDITIONS OF
HIRING:
(hereinafter also the General Conditions or CGC):
From one side, the supplier of the products, Daiam Elizabeth Illa Rodriguez (henceforth also the
provider), with registered office in Rambla Turó, 8. C.P. 08390 (Barcelona), N.I.F. 23922444Y,
customer service phone 675306055, y e-mail: info@viajesoy.com, being the owner of the website
www.viajesoy.com, exposes the contractual document that will govern the contracting of products through the
reviewed website.
And from another, the User - Client (hereinafter the User), registered on the website under a name of
user and password, over which it has full responsibility for use and custody, being responsible for the
veracity of the personal data provided to the provider.
BOTH ACCEPT this document, and it implies that the user:
a. Has read, understand and understand what is stated here.
b. What is a person of legal age and with sufficient capacity to contract.
c. That assumes all the obligations set forth herein.
d. That you have read and accept these general conditions of purchase from the moment you
purchase any product offered.
This document can be printed and stored by Users.
The provider makes available to them the e-mail address info@viajesoy.com so that they can ask
any questions about these conditions.
These conditions will have an indefinite period of validity and will be applicable to all
Contracts made through the provider's website www.viajesoy.com.
The provider reserves the right to unilaterally modify said General Conditions, without it
may affect the goods or promotions that were acquired prior to the modification, with the purpose of
improve the products offered. In any case, Before buying the products, these must be consulted
general conditions.
It is advisable that you keep a copy of the data contained in the products purchased.
Daiam Elizabeth Illa Rodriguez is not responsible for any loss of data, files or any
damage resulting from a backup failure by the User of the data contained in the
purchased products such as memory cards.
Daiam Elizabeth Illa Rodriguez is not responsible for the consequences that may result from
improper use of the products for sale on the web.
The civil liability of Daiam Elizabeth Illa Rodriguez for the products supplied is limited
General conditions. LSSICE recruitment 1
to the amount of the same, the user waives to claim any responsibility to Daiam Elizabeth Illa
Rodriguez for any concept in any case of dissatisfaction of the products purchased on the web
www.viajesoy.com, as well as possible failures, slow access or errors in accessing the web,
including loss of data or other information that may exist on the computer or network of the
user who accesses the web www.viajesoy.com.
Daiam Elizabeth Illa Rodriguez is a company specialized in the distance selling of services of
Travel Advisory. Daiam Elizabeth Illa Rodriguez sells her remote services over the Internet
through its website and / or by phone. Daiam Elizabeth Illa Rodriguez does not own any
physical store for sale.

2. OBJECT OF THE CONTRACT:
2.1 Area of ​​application: The purpose of this contract is to regulate the contractual relationship of
purchase-sale born between the provider and the user at the moment in which he accepts these conditions of
purchase during the online contracting process by checking the corresponding box. These GCC are
will apply from the day the order is placed.
The contractual relationship of sale entails the delivery, in exchange for a specified price and
publicly exposed through the website, of a specific product.
2.2 Territory of application: The virtual store of www.viajesoy.com is active for everyone.
2.3 Ability to contract: : In order to place an order, you must be of legal age and have
ability to contract.
2.4 Customer acceptance: The validation of an order through the web www.viajesoy.com is
performs by email and involves, in addition, the automatic acceptance of the GTC. These conditions
are available on the web www.viajesoy.com or, if you wish and request, we can make it available to you
via email.
2.5. Modification of the General Contracting Conditions: Daiam Elizabeth Illa
Rodriguez reserves the right to make changes and / or modifications in these GTC. We advise
to our clients to check them regularly. In the event that these changes or modifications are
will enter once an order is placed, The conditions in force on the date on which the
made said order.
3. INFORMATION PROVIDED ON THE WEB www.viajesoy.com:
3.1 Price publication: The prices of the products are those shown in each service in
our web.
3.2 Product information: The information that appears in our advertising, brochures, the rest
written material, on our website or the one provided to you. constitutes an invitation to make a purchase.
The contents of www.viajesoy.com are constantly renewed and updated to offer our
clients the most complete and detailed information possible. All the contractual information present
In www.viajesoy.com they are shown in Spanish (Spanish) and communication with customers and
users, as well as the formalization of the contract, will be held in this language, Yes OK, if he so wishes
Client can be done in Catalan or English always indicating it before starting the procedure of
hiring.
3.3 Availability of services: There may be times when it is impossible to supply
General conditions. LSSICE recruitment 2
services because they are not available at the time of purchase. In
these cases, the product in question will be visible, but not available for purchase.
3.4 Right of Cancellation: Daiam Elizabeth Illa Rodriguez reserves this action (right of cancellation)
of a specific service that does not meet the quality requirements imposed. Para el caso de que se detectara esta falta de calidad, service
Daiam Elizabeth Illa Rodriguez Customer Service will suggest a replacement service and, if he
replacement is not to the customer's liking, the cost of said service will be reimbursed, except management fees.

3.5 Orders 24h, Everyday of the year: The hours of receipt of orders is twenty-four (24)
three hundred and sixty-five hours (365) days of the year, Although the orders placed will not be processed if the data is not included
requested. All orders received will be managed as soon as possible (24-48hs.) whether business day or not.
Some services may take longer to confirm due to the different time zones of each country, It is the user's obligation to provide the requested data to carry out the confirmation of the services, otherwise there will be a delay in the delivery of the service.

3.6 Fraud: If Daiam Elizabeth Illa Rodriguez suspects or detects any anomaly or fraud, reserves the
right to cancel the transaction for security reasons.

4. PURCHASE PROCEDURE:
The user to access the services offered by the provider, must subscribe through
website. For it, the user must freely and voluntarily provide the personal data that will be required.

Once you have been discharged, se informa que de conformidad con lo exigido por el art. 27 of
the law 34/2002 of Services of the Information Society and Electronic Commerce, The procedure
recruitment will follow the following steps:
1. Choose the service by clicking on it, and it will be automatically added in the "cart of
purchase" or a previous form will be requested to request the service.
2. If you want to add more services, you must select the option"" Keep buying". And
by mistake you have added one that you do not want, You must click on the option to remove from the shopping cart.
3. Chosen / s, the services, You must click on the finish tab, to place the order. Al
click on this option, the purchase confirmation will appear (summary of the order placed, your data and
chosen form of payment).

4. User credentials will be requested:

a. user registration: to be able to make the purchase (said registration is free), a data collection form must be completed. LSSICE recruitment 3

b. Buy as Guest: A series of personal data is requested to be able to carry out the
request, and then the user's consent is requested to save their data. And
lends it, are saved and product information will be sent to you if you allow it, otherwise the data will be saved
for future purchases only.
The spam and junk mail controls in your email inbox need to be reviewed.
email and always verify that the contact details you provide are correct
5. Once registered, an observations screen will appear, una casilla de verificación que deberá marcarla puesto que es la aceptación de estas Cláusulas
General Contracting.
6. To finish the process, you must click on the Finish button.

In any case, the provider's contracting platform will inform the user, once the
recruitment procedure, via email regarding all features, prices, contracting date and cancellation costs of the purchased service.
If there is any kind of error in the indicated address, shall
immediately notify the e-mail address that will appear on the web to proceed with the correction of
this mistake.
If you have any questions, you can contact our Customer Service through any of
the methods provided on the web www.viajesoy.com.
Daiam Elizabeth Illa Rodriguez will provide FREE Customer Service through our
contact email info@viajesoy.com, if you choose another alternative means of communication, the user is who
You will have to take charge of the particular cost of the same.
Daiam Elizabeth Illa Rodriguez puts at your disposal telephones in Spain subject to the cost of your operator
telephony.

5- PRICES AND DEADLINES OF VALIDITY OF OFFERS:
All prices displayed in the www.viajesoy.com store include the VAT in force at the time of the
purchase. All the prices that appear on the web are valid and will be expressed in the Euro currency (€).
Said expenses, unless expressly stated otherwise, do not include any other additional services and attachments to the product or
purchased service.
VALUE ADDED TAX: In accordance with the provisions of article 68 of the law
37/1992, of 28 from December, of the Value Added Tax, the delivery of the products will be understood
located in the territory of application of Spanish VAT if the delivery address is in Spanish territory
except the Canary Islands, Ceuta and melilla. The applicable VAT rate will be the one legally in force at all times in
General conditions. LSSICE recruitment 6
function of the specific article in question.
The user will receive the invoice of the order to the email address provided by the user a
purchase made.
The prices applicable to each product will be those published on the web and applied automatically by
the hiring process in the last phase of it.
In the cases of promotions of limited duration, the promotion discount will always apply and
when the order has been registered during the promotion period.

The data recorded by the different payment methods constitute proof of the date on which the
made the financial transactions and will serve to determine whether or not said order is subject to
promotion.
For any information about the order, The User may contact through the telephone service at
Provider's client or via email to the address provided.

6. PAYMENT METHODS:
Then, we detail the available systems:
6.1 Payment by credit or debit card: The user must have a credit card or
current debit, where you must specify all the digits of the card number in the form
correspondent. The operation is formalized at the time of ordering. We only accept payments with
secure cards in which your identity as cardholder is authenticated according to the
method established by your bank, through secure e-commerce ("Verified by Visa" and "MasterCard
SecureCode"). The order cannot be taken into account and will not be processed until the payment has been
authorized by your bank or savings bank.
The system called SSL is used (Secure Sockets Layer), payment system in a secure environment already
that allows the encryption of the information transmitted during the transaction, ensuring confidentiality
Of the same.
6.2 Payment by transfer or deposit: At the time of finalizing the order the
user will receive the instructions with the account number to pay the order. It is essential that you
clearly indicate the assigned LOCATOR and the name of the user in the transfer order.
6.3 PayPal: Once the purchase is complete, if this form of payment is chosen, you will be redirected to the web
PayPal official where you can make the payment. Once the payment has been made correctly, your order will be
completed and an email will be sent with the summary of your purchase. Pressing the button "Return to
web ”will return to the web to see the order and to be able to print it.
PayPal automatically encrypts confidential data with the help of the most advanced technologies
available in the market. PayPal has its own privacy policies and Daiam Elizabeth Illa Rodriguez
has no responsibility for them.
General conditions. LSSICE recruitment 7

7. RIGHT OF WITHDRAWAL:
7.1 Right of withdrawal: The user has the right to exercise the right of withdrawal,
and for this it has a period of 24 hours. from the booking confirmation, sin penalización según las condiciones
of the trip or service; the consumer must be reimbursed the total amount of the purchase, that is to say, the price
of the service except management expenses for the work carried out by the advisor.
In relation to management expenses, These will be borne by the user-consumer.

The exercise of the right of withdrawal is not subject to any formality.
To carry out this right of withdrawal you can fill out this form
Provided that the services can be canceled without additional cost or cancellation fees within 24 hours. complying with the requirements established in this section, We will reimburse the total amount of the purchase except for the management costs for the processing of the same.
Exceptions to the right of withdrawal: The right of withdrawal will not be applicable to contracts that
refer to:
a) The provision of services, once the service has been fully executed, when
execution has started, with the express consent of the consumer and user and with the
acknowledgment on your part that you are aware that, once the contract has been completely
executed by the businessman, you will have lost your right of withdrawal.
b) The supply of goods or the provision of services whose price depends on fluctuations in the
financial market that the entrepreneur cannot control and that may occur during the period of
withdrawal.
c) The contracts in which the consumer and user have specifically requested the entrepreneur
to visit you for advisory operations; and, on that visit, the entrepreneur provides additional services to those specifically requested by the consumer, the right of withdrawal must apply to such services.
d) The provision of accommodation services for purposes other than housing, transport
of goods, rent a car, food or services related to leisure activities, if the
contracts foresee a specific date or period of execution.
e) The supply of digital content that is not provided on a material medium when the execution
has begun with the prior express consent of the consumer and user with the knowledge by their
part of which consequently you lose your right of withdrawal.

7.2 Return due to error in the order by Daiam Elizabeth Illa Rodriguez: When the
service does not correspond to the order, due to some error attributable to the company, the user must
communicate it by mail to the company as soon as possible; Daiam Elizabeth Illa Rodriguez will race with
the costs of modification and delivery of the corresponding to the order placed.

8. REFUNDS:
When the return occurs (withdrawal is exercised) the amount paid by the
service except management fees. Management expenses will be borne by the consumer-user, The term
to make the reimbursement will be at most within the 14 natural and through the same medium in
that the purchase was made.

9. APPLICABLE WARRANTIES AND AFTER-SALES SERVICES:
9.1 Warranty: All the products offered through the website are completely original,
unless otherwise stated in its description.
General conditions. LSSICE recruitment 9

10. NULLITY AND INEFFECTIVENESS OF THE CLAUSES:
If any clause included in these General Conditions were declared, fully or partially, nula o
ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that results
null or ineffective, the General Conditions subsisting in everything else, having such an arrangement, o la
part of it that is affected, for not putting.

11. ONLINE DISPUTE RESOLUTION (ONLINE DISPUTE RESOLUTION):
In accordance with Art. 14.1 of the Regulation (EU) 524/2013, the European Commission provides a platform for
free access for the resolution of online conflicts between the USER and the PROVIDER, no need
to resort to the courts of justice, through the intervention of a third party, called Organism of
dispute resolution, who acts as an intermediary between the two. This body is neutral and will dialogue with
both parties to reach an agreement, being able to finally suggest and / or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/.

12. APPLICABLE LAW AND JURISDICTION:
These conditions will be governed or interpreted in accordance with Spanish legislation in what is not
expressly established. The provider and the user, agree to submit any controversy that may
arise from the provision of the products or services object of these Conditions, to the Courts and
Courts of the provider's domicile (if you are not considered a consumer for the purposes of the TRLGDCU) The
user (if you are considered a consumer for the purposes of the TRLGDCU).

IF YOU ARE ADHERED TO ONLINE TRUST OR WANT TO JOIN IT:
In addition, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform
consumers who, as a member entity and under the terms of the Code of Ethics, users will be able to go
a Confianza Online for the alternative resolution of eventual controversies
(https://www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/). If these are
refer to electronic transactions with consumers, or on data protection when they are
related to this area, claims will be resolved by the Trust Mediation Committee
Online, accredited for the alternative resolution of consumer disputes. If the claims
are about digital advertising, or on data protection related to this area, will be submitted to
AUTOCONTROL Advertising Jury.
Also, We remind you that you can access the Union's online dispute resolution platform
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European following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

13. APPLICABLE REGULATIONS:
These General Conditions are subject to the provisions of:
European regulations governing electronic commerce:
• Directive 97/7 / EC on the protection of consumers in relation to distance contracts
(Distance Selling Directive);
• Directive 2000/31 / CE relative to certain legal aspects of the company's services
of the information, in particular electronic commerce in the internal market (Trade Directive
electronic).
Spanish regulations:
• Law 3/2014, of 27 of March, amending the revised text of the General Law for the
Defense of Consumers and Users.
• Law 7/1998, of 13 of April, on General Contract Conditions, and modifications
later,
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 of April
of 2016 regarding the protection of natural persons with regard to data processing
personal data and the free circulation of these data and by which Directive 95/46 / EC is repealed (Regulation
General Data Protection)
• Organic Law 3/2018, of 5 from December, Protection of Personal Data and Guarantee
Digital Rights,
• Law 7/1996, of 15 January Retail Trade Organization, and
• Law 34/2002 of 11 of July, of Services of the Information Society and Commerce
Electronic and subsequent modifications.

14. COMMENTS AND SUGGESTIONS:
Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and
suggestions through our contact form.
Also, we have official complaint forms available to consumers and users. May
request them by calling the Customer Service phone 675306055 or through our form
Contact.
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General conditions. LSSICE recruitment