General contracting conditions

1. PARTIES AND ACCEPTANCE OF THE GENERAL CONDITIONS OF HIRING: (hereinafter also the General Conditions or CGC):
From one side, the supplier of the products, Daiam Elizabeth Illa Rodriguez (henceforth also the provider), with registered office in Rambla Turó, 8. C.P. 08390 (Barcelona), N.I.F. 23922444Y, customer service phone 675306055, y e-mail:, Being the owner of the website, exposes the contractual document that will govern the contracting of products through the reviewed website.

And from another, the User - Client (hereinafter the User), registered on the website using a username and password, over which it has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

BOTH ACCEPT this document, and it implies that the user:
a. Has read, understand and understand what is stated here.
b. What is a person of legal age and with sufficient capacity to contract.
c. That assumes all the obligations set forth herein.
d. That you have read and accept these general conditions of purchase from the moment you purchase any product offered.

This document can be printed and stored by Users.
The provider makes the e-mail address available to them so that they can raise any questions about these conditions.
These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website of the provider..
The provider reserves the right to unilaterally modify said General Conditions, without this affecting the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, Before buying the products, these must be consulted
general conditions.
It is advisable that you keep a copy of the data contained in the products purchased.

Daiam Elizabeth Illa Rodriguez is not responsible for any loss of data, files or any damage resulting from a backup failure by the User of the data contained in the products purchased such as memory cards.

Daiam Elizabeth Illa Rodriguez is not responsible for the consequences that may result from improper use of the products for sale on the web.
The civil liability of Daiam Elizabeth Illa Rodriguez for the supplied products is limited to their amount, The user waives to claim any responsibility to Daiam Elizabeth Illa Rodriguez for any concept in any case of dissatisfaction with the products purchased on the web, as well as possible failures, slow access or errors in accessing the web, including loss of data or other information that may exist on the computer or network of the user who accesses the website

Daiam Elizabeth Illa Rodriguez is a company specialized in the distance selling of services of Travel Advisory. Daiam Elizabeth Illa Rodriguez sells its services remotely over the Internet through its website and/or by phone. Daiam Elizabeth Illa Rodriguez does not have any physical store for sale.

2.1 Area of ​​application: The purpose of this contract is to regulate the contractual purchase-sale relationship between the provider and the user at the time the user accepts these purchase conditions during the online contracting process by checking the corresponding box.. These CGC will apply from the day the order is placed..

The contractual relationship of sale entails the delivery, in exchange for a determined price and publicly exposed through the website, of a specific product.

2.2 Territory of application: The virtual store of is active for everyone.

2.3 Ability to contract: In order to place an order you must be of legal age and have the capacity to contract..

2.4 Customer acceptance: The validation of an order through the web is done by email and implies, in addition, the automatic acceptance of the GTC. These conditions are available on the web or, if you wish and request, we can make it available to you by email.

2.5. Modification of the General Contracting Conditions: Daiam Elizabeth Illa Rodriguez reserves the right to make changes and/or modifications to these GTC. We advise our customers to check them regularly. In the event that these changes or modifications are introduced once an order has been placed, The conditions in force on the date the order was made will apply..

3.1 Price publication: The prices of the products are those shown in each service on our website.

3.2 Product information: The information that appears in our advertising, brochures, other written material, on our website or the one provided to you. constitutes an invitation to make a purchase.

The contents of are constantly renewed and updated to offer our clients the most complete and detailed information possible.. All contractual information on is shown in Spanish (Spanish) and communication with customers and users, as well as the formalization of the contract, will be held in this language, Yes OK, If the client wishes, it can be done in Catalan or English, always indicating it before starting the contracting procedure..

3.3 Availability of services: There may be times when it is impossible to supply the services because they are not available at the time of purchase.. In these cases, the product in question will be visible, but not available for purchase.

3.4 Right of Cancellation: Daiam Elizabeth Illa Rodriguez reserves this action (right of cancellation) of a specific service that does not meet the quality requirements imposed. In the event that this lack of quality is detected, Daiam Elizabeth Illa Rodriguez Customer Service will suggest a replacement service and, if the replacement is not to the satisfaction of the customer, the cost of said service will be reimbursed, except management fees.

3.5 Orders 24h, Everyday of the year: The hours of receipt of orders is twenty-four (24) three hundred and sixty-five hours (365) days of the year, Although the orders placed will not be processed if the requested data is not included.. All orders received will be managed as soon as possible (24-48hs.) whether business day or not.

Some services may take longer to confirm due to the different time zones of each country, It is the user's obligation to provide the requested data to carry out the confirmation of the services, otherwise there will be a delay in the delivery of the service.

3.6 Fraud: If Daiam Elizabeth Illa Rodriguez suspects or detects any anomaly or fraud, reserves the right to cancel the transaction for security reasons.

The user to access the services offered by the provider, you will need to subscribe through the website. For it, the user must freely and voluntarily provide the personal data that will be required.

Once you have been discharged, It is reported that in accordance with the requirements of art.. 27 of the law 34/2002 of Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:
1. Choose the service by clicking on it, and it will be automatically added in the "shopping cart" or a previous form will be requested to request the service.
2. If you want to add more services, you must select the option"" Keep buying". If by mistake you have added something that you did not want, You must click on the option to remove from the shopping cart.
3. Chosen / s, the services, You must click on the finish tab, to place the order. By clicking on this option, the purchase confirmation will appear (summary of the order placed, your data and chosen payment method).
4. User credentials will be requested:
a. user registration: to be able to make the purchase (said registration is free), a data collection form must be completed.
b. Buy as Guest: A series of personal data is requested to be able to place the order, and then the user's consent is requested to save their data. if you lend it, are saved and product information will be sent to you if you allow it, otherwise the data will be saved for future purchases only.
Check spam and junk mail controls in your email inbox and always verify that the contact details you provide are correct
5. Once registered, an observations screen will appear, a check box that must be marked since it is the acceptance of these Clauses
General Contracting.
6. To finish the process, you must click on the Finish button.

In any case, the provider's contracting platform will inform the user, once the contracting procedure has been completed, via email regarding all features, prices, contracting date and cancellation costs of the purchased service.

If there is any kind of error in the indicated address, You must immediately notify the e-mail address that will appear on the web to proceed with the correction of this error.

If you have any questions, you can contact our Customer Service through any of the methods provided on the website
Daiam Elizabeth Illa Rodriguez will provide FREE Customer Service through our contact email, if you choose another alternative means of communication, the user is the one who must take charge of the particular cost of the same.

Daiam Elizabeth Illa Rodriguez puts at your disposal telephones in Spain subject to the cost of your telephone operator.

All prices displayed in the store include VAT in force at the time of purchase. All the prices that appear on the web are valid and will be expressed in the Euro currency (€).
Said expenses, unless expressly stated otherwise, they do not include any other additional services and attachments to the product or service purchased.

VALUE ADDED TAX: In accordance with the provisions of article 68 of the law 37/1992, of 28 from December, of the Value Added Tax, the delivery of the products will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question..

The user will receive the order invoice to the email address provided by the user once the purchase has been made.
The prices applicable to each product will be those published on the web and applied automatically by the contracting process in the last phase of it..
In the cases of promotions of limited duration, the promotion discount will be applied as long as the order has been registered during the promotion period.

The data registered by the different payment methods constitute proof of the date on which the financial transactions were made and will serve to determine whether or not said order is subject to promotion..

For any information about the order, The User may contact the provider through the customer service telephone number or via email at the address provided..

Then, we detail the available systems:
6.1 Payment by credit or debit card: The user must have a valid credit or debit card, where you must specify all the digits of the card number in the corresponding form. The operation is formalized at the time of ordering. Payments are only accepted with secure cards in which your identity as the cardholder is authenticated according to the method established by your bank, through secure e-commerce ("Verified by Visa" and "MasterCard SecureCode"). The order cannot be taken into account and will not be processed until the payment has been authorized by your bank or cashier.

The system called SSL is used (Secure Sockets Layer), payment system in a secure environment since it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.

6.2 Payment by transfer or deposit: At the time of finalizing the order, the user will receive instructions with the account number to pay the order.. It is essential that the assigned LOCATOR and the name of the user are clearly indicated in the transfer order.

6.3 PayPal: Once the purchase is complete, if this form of payment is chosen, You will be redirected to the official PayPal website where you can make the payment. Once the payment has been made correctly, your order will be finalized and an email will be sent with the summary of your purchase. Pressing the "Back to the web" button will return to the web to see the order and be able to print it.

PayPal automatically encrypts sensitive data using the most advanced technologies available on the market. PayPal has its own privacy policies and Daiam Elizabeth Illa Rodriguez has no responsibility for them.

7.1 Right of withdrawal: The user has the right to exercise the right of withdrawal, and for this it has a period of 24 hours. from the booking confirmation, without penalty according to the conditions of the trip or service; the consumer must be reimbursed the total amount of the purchase, that is to say, the price of the service except the management expenses for the work carried out by the adviser.
In relation to management expenses, These will be borne by the user-consumer.

The exercise of the right of withdrawal is not subject to any formality. To carry out this right of withdrawal you can fill out this form. Provided that the services can be canceled without additional cost or cancellation fees within 24 hours. complying with the requirements established in this section, We will reimburse the total amount of the purchase except for the management costs for the processing of the same.

Exceptions to the right of withdrawal: The right of withdrawal will not be applicable to contracts that refer to:
a) The provision of services, once the service has been fully executed, when execution has started, with the prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been fully executed by the entrepreneur, you will have lost your right of withdrawal.
b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control and that may occur during the withdrawal period.
c) Contracts in which the consumer and user have specifically requested the employer to visit them to carry out advisory operations; and, on that visit, the entrepreneur provides additional services to those specifically requested by the consumer, the right of withdrawal must apply to such services.
d) The provision of accommodation services for purposes other than housing, transportation of goods, rent a car, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.
e) The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

7.2 Return for error in the order by Daiam Elizabeth Illa Rodriguez: When the service does not correspond to the order, due to some error attributable to the company, the user must notify the company by email as soon as possible; Daiam Elizabeth Illa Rodriguez will bear the costs of modification and delivery of the corresponding to the order placed..

When the return occurs (withdrawal is exercised) The amount paid for the service will be returned except the management expenses. Management expenses will be borne by the consumer-user. The term to make the refund will be at most within the 14 natural and through the same means in which the purchase was made.

9.1 Warranty: All the products offered through the website are completely original, unless otherwise stated in its description.

If any clause included in these General Conditions were declared, fully or partially, null or ineffective, Such nullity or ineffectiveness will affect only said provision or the part thereof that is null or ineffective., the General Conditions subsisting in everything else, having such an arrangement, or the part of it that is affected, for not putting.

In accordance with Art. 14.1 of the Regulation (EU) 524/2013, The European Commission provides a free access platform for online conflict resolution between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called Dispute Resolution Body, who acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, being able to finally suggest and / or impose a solution to the conflict.
Link to the ODR platform:

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user, agree to submit any dispute that may arise from the provision of products or services subject to these Conditions, to the Courts and Tribunals of the domicile of the provider (if you are not considered a consumer for the purposes of the TRLGDCU) or of the user (if you are considered a consumer for the purposes of the TRLGDCU).

In addition, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as a member entity and under the terms of the Code of Ethics, Users may go to Confianza Online for alternative resolution of eventual disputes ( If these refer to electronic transactions with consumers, or on data protection when they are related to this area, Claims will be resolved by the Confianza Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the complaints are about digital advertising, or on data protection related to this area, will be submitted to the AUTOCONTROL Advertising Jury.

Also, We remind you that you can access the online dispute resolution platform of the European Union by following this link:

These General Conditions are subject to the provisions of:
European regulations governing electronic commerce:
• Directive 97/7 / EC on the protection of consumers in relation to distance contracts (Distance Selling Directive);
• Directive 2000/31/EC on certain legal aspects of information society services, in particular electronic commerce in the internal market (Directive on electronic commerce).
Spanish regulations:
• Law 3/2014, of 27 of March, by which the consolidated text of the General Law for the Defense of Consumers and Users is modified.
• Law 7/1998, of 13 of April, on General Contract Conditions, and later modifications,
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation)
• Organic Law 3/2018, of 5 from December, Protection of Personal Data and Guarantee of Digital Rights,
• Law 7/1996, of 15 January Retail Trade Organization, and
• Law 34/2002 of 11 of July, of Services of the Information Society and Electronic Commerce and subsequent modifications.

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form..
Also, we have official complaint forms available to consumers and users. You can request them by calling Customer Service 675306055 Or through our contact form.

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